Axis Bank — not received fastage yet

Address:

House no 655 1st floor sector 20, Kaithal, Haryana, 363310

Hello sir
I have applied online on 29/11/19 for my fastage, but i didn't received it yet.
I asked for the same thing 3 day back.
There was reply from your side that your executive will revert back to me in 2 days.
But its 3rd day i didn't received any response from your side.
What kind of bad service you are giving to customer.
Your customer care number is also remain busy, no body is picking call even after 15 to 20 min continuous on hold

Kindly revert back on this.
I am waiting since 14 days for my fastage and it has not delivered yet.
My fastage number
I[censored] unable to deliver it in time then refund my money back.