[Resolved]  Axis Bank — Not refunding the amount

Address:New Delhi, Delhi

I have made a purchase from max fashion of rs 1287.00/- on 9 days back. Tried my axis bank bank 2 times but both attempts were failed. Rs 1287 was deducted 2 times for both failed transactions.
Also call and written a mail at customer care and send a dispute form along with purchase receipt but they are saying it will take 120 days to get refund however it should get refunded back immediately after failed transaction.
They have generated a request id 31902000 and left in blank. 120 days is too much time. None of the bank in india takes that much of time. Worst services of axis bank. Im too much frustrated.
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Jul 22, 2017
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Jun 21, 2017
Axis Bank Customer Care's response
Hi Shikha,

Our team is looking into your concern via service request number 31902000. Please be assured it will be resolved soon.

Regards,
Axis Bank
Jun 21, 2017
Updated by shikha.nayal
Also went through the nodal team dept but no reply from there. One reply from axis bank customer services and they are again saying it will take 120 days and I have to wait for the same. Really frustrating.
Complaint comments 

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Mrs. Shikha please go through in axis bank nodal team dept or MD escalation desk. This dept give you resolution next 2 working day.
shikha.nayal's [Complaint's author] reply, Jun 21, 2017
Also went through the nodal team dept but no reply from there. One reply from axis bank customer services and they are again saying it will take 120 days and I have to wait for the same. Really frustrating.

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