[Resolved] Axis Bank — Not resolved netbanking pwd reset from axis bank branch | |||
I forgot my netbanking pwd and unable to reset using debit card as it was expired. I tried phone and online option but those are pathetic and chargeble. I tried chargeble phone service but Alexa doesn't understand me properly. Finally, I went to Thubarahalli Bangalore branch where they did not solved my problem and forced me to take a new card by charging 600 rs. This branch head was a lady who was very rude and asked me to come after few days, so they will internally resolve this issue. I purchased new debit card of 600 rs and try to set pin but service was dpwn and activation was done. After struggling 4 hours and paying 600 rs., I was unable to reset my pwd. These axis bank people are playing badly with customer. Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved Axis Bank customer support has been notified about the posted complaint. Verified Support Jul 06, 2021 Axis Bank Customer Care's response Hi, we will help you sort this out. Please DM us your registered contact details and we will reach out to help you at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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