| Address: | Mumbai City, Maharashtra, 400022 |
I am an Axis bank customer since last 6 years. I recently went to Axis bank Byculla branch in Mumbai to apply for a multi-currency Forex card (in first week of October).
Despite telling the Axis bank executive there that I want to apply for a new Forex card, he gave me the wrong form to fill (forex reload). Upon my repeated asking he said that this only is the form. He was not even answering my queries properly and was busy with own work, not even looking at me. I filled the form and gave it to him. After a few hours I got a call from a certain Mr Abdul Ansari from Axis bank, Byculla branch who told me I had filled the wrong form and I would again have to come next day to fill the correct form.
Upon coming next day to the bank, Mr Ansari was rude to me and accused me of being late, and also accused me of filling the wrong form (despite me having told the gentleman on the previous day that I want to apply for a new Forex card). As I pointed this out to him, Mr Abdul Ansari suddenly snatched my form and said "humare paas nahi hai forex card, aap jaiye." I asked him his full name after this which he said is Abdul Ansari. I also asked him the full name of the gentleman who had the previous day given me the wrong form but he refused to give me the name (but that gentleman sits on the desk behind Mr Abdul in the Byculla branch).
After this disgusting and highly unprofessional behaviour I went to Axis bank, Sion branch to apply for a new forex card. There Mr Abhishek did a commendable job and I got my Forex card ready on the same evening itself.
As per him I would be able to reload my Forex card with Euros using my Axis bank mobile app or by online internet banking. However I am unable to do so with both the mobile app and with online internet banking and the error shown is "your savings account is not authorized to transfer funds to this Forex card". I had already given my Axis bank account number at the time of forex card application.
As advised by Mr Abhishek I sent an email with screenshot of the error to tcc.[protected]@axisbank.com on 15/10/2019 however I got no response. I also called the Axis forex helpline number and they said the linking of account with forex card will be done at the branch itself.
I applied for forex reload to Mr Abhishek on 15/10/2019 who said the reload will be done by today or tomorrow ie 16/10/2019 but it has not happened still.
I am leaving for Netherlands on 19/10/2019 at 5 am but if I have to leave without Forex despite coming to Axis bank for this since 2 weeks, it will be Axis bank which is responsible.
Kindly ensure that my account is linked with my forex card so that I am able to load it via mobile app or online net banking. Also kindly ensure that I get the amount reloaded in my forex card before 18/10/2019- the form for which I have submitted with Mr Abhishek at Axis bank Sion branch, Mumbai on 15/10/2019.
I am posting this complaint here as your Axis bank grievance redressal mechanism itself is a mess and is horrendous, with the OTP for the first step of grievance redressal not getting delivered to my registered mobile number despite multiple attempts. Upon calling Axis bank helpline the operators do not know whom to connect to. So posting here on consumer complaints is a last resort.
Despite being a long standing Axis bank customer, I had a very terrible experience with buying and reloading my forex card, and I would not recommend anyone to get a Forex card from Axis bank.
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