[Resolved]  Axis Bank — OTP Being sent to outdated number: Security threat

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Have contacted Axis bank in August 2015 to fix the issue of my new mastercard OTP being sent to outdated phone number AND email address. Apart from being a severe security threat, this causes severe inconvenience as a customer.

As of 2013, my details on the bank's portal which has been verified by the customer care agent is correctly updated. The agents are clueless and have no idea on how to deal with an customer who critically needs to use their debit card (putting them on hold for twenty minutes is not one of the ways)