Axis Bank — Pathetic Customer Service and no response

Address:

New Delhi, Delhi

Hi, I am attaching the whole email thread and axis bank has not reverted back to me properly. The case has been closed without my permission. Kindly help with the same. _________________________________________________________________________ Hi Shilpa, There is another issue with that I faced just now. My first complaint has not been resolved to the level f my satisfaction and there we go, I have another issue. After having a tiring day when I tried to actually pay my credit card bill using the mobile app (that's what i usually do), my mobile banking app tells me that i am not a registered user and that I will have to register again fr the mobile banking..! Like really? I had been using mobile banking app since ages now and all of a sudden this issue? How difficult is it to provide a decent customer service? Seriously the levels are appalling. I am going to upload all the issues on twitter until and unless they have been resolved. I never had any such problem with HDFC bank or Standard Chat. Regards Sanchit From: Sanchit To: "nodal.[protected]@axisbank.com" Sent: Wednesday, 9 September 2015 2:47 PM Subject: Re: Your complaint reference N[protected] dated 9/6/2015 Hi, This is not the first time that i had this problem with your call center. I am not happy with the resolution and i would like to escalate this further. Your apologies are of no use to me. Regards An irritated customer Sanchit Sent from my iPhone On 09-Sep-2015, at 1:46 pm, nodal.[protected]@axisbank.com wrote: Dear Customer, We refer to your e-mail dated September 06, 2015 received via Service Request 10952359 regarding the FD preclosure online. Based on your email confirmation, we understand that your issue pertaining to the FD closure is resolved. However, we further understand that you faced certain service issues from our call centre while enquiring on the FD closure. We sincerely regret for the inconvenience caused to you. We have taken up the case for the internal review and a feedback would be shared with the relevant team pertaining to the same. Thanks & Regards, Shilpa Naik Axis Bank Ltd, NPC1, 5th Floor, "Gigaplex", Plot No I.T.5, MIDC, Knowledge Park, Airoli, Navi Mumbai - 400708. Ph:[protected] From:Sanchit Jain[s.[protected]@yahoo.com] Sent:9/6/2015 6:53:33 PM To:[protected]@axisbank.com, new.[protected]@axisbank.com, nodal.[protected]@axisbank.com, [protected]@axisbank.com Subject:Appalling customer service Hi, This is in ref to interaction id[protected]Mr Mahesh from credit card escalation team) I have a fixed deposit with your bank and I tried to liquefy the FD so as to pay my credit card bill which is due for 9/9/15 but because of some sort of bug in your internet banking, I am unable to do it. I had been on call with your escalation department since morning and hence I would like a confirmation stating that you guys would refund any sort of excess charges on my credit card account which I would be charged with because of this incompetence of yours. I am going to keep updating my twitter regarding the trouble I have faced until this has been resolved. I also want you guys to liquefy the FD which i have with your bank. How you do it is your problem. Communicate internally with your departments but do not ask me to speak to any specific department because I have had enough of it and I actually feel that I made a mistake by giving my business to you guys. I tried closing the FD online and every time I did, I kept getting an email stating that there is a problem and i need to try after some time. I had never defaulted on any of my credit card payment but the kind of treatment I am getting from you guys is just not acceptable. I would further be taking this up with the ombudsman. Your escalation team just wants to pass on the buck to someone else rather than deal with it themselves. I need this resolved at the earliest. RegardsSanchit Jaincust id[protected]