Axis Bank — Pathetic Service in personal loan- Loan Account Number: PPR[protected]

Address:

Bangalore, Karnataka

Hi Team, Unfortunately I applied for a personal loan with Axis bank for 4 lakhs and got an approval of 5 lakhs in SMS.I called up the customer service executive that time itself and made it clear that I don't need 5 lakhs and I just need 4 lakhs and I don't want to pay the EMI for 5 lakhs.The executive had promised me that only 4 lakhs will be processed, I had to do multiple follow ups to the get the amount credited and it was 5 lakhs.when I called the cusotmer care executive she told its an error from loan processing team and from her side it still shows as 4 lakhs only.I have raised a complaint with the manager and he told me to come to Axis bank Jayanagar to close the loan account but no one turned after me waiting for 1 hour.I haven't received any email from axis bank about the approval of the loan or any document stating that my loan is approved I dint get my loan account number also.today i get an sms stating the EMI will start getting deducted but they never sent any one with the ECS document and I never signed in any documents. As a private bank they should have taken little more care about customer service, I had maintained several Indian and foreign bank accounts but never had to come across a pathetic customer service like this.I had to take two days leave for fixing the issue but still nothing has been sorted out.I have escalated this issue to the next level but have zero hope based on the previous experience from the bank.I am working with one of fortune 50 companies and have friends in different MNC's across and I will make sure non of them will opt for Axis bank which provides such a hopeless service.