Axis Bank — Payment done on wrong credit card number

Address:

Mobile banking

Axis Bank is so painful for me. I did a transaction on 15 Nov 2021.my credit card number is [protected] but by mistake I was paid on [protected] of amount of rs9630 with my savings account from bank of baroda [protected] through upi. From 15 Nov 2021 I was calling to axis Bank again and again for my payment revert. They gave me request no.[protected] on 15 Nov 2021. After some time they gave me a new request no. 70673033 on 25 Nov 2021. After more some time they gave me request no.[protected] on 1 Dec by sharda mam. Now today I talked to Tanuja mam she said me that third request no which I gave her is not given by mobile banking team but I received the all request numbers from mobile banking [protected]. I complaint against axis bank please take leagel action. I also provide all the things that they wanted from me.