Axis Bank — payment failed but amount deducted and no refund initiated

Address:	Hyderabad, Andhra Pradesh, 500050
Website:	www.axisbank.com

On 19/07/2017, i tried paying 993.80 inr to eventsnow.com to book tickets for prokabaddi at gachibowli stadium.
As thr payment failed tgr first timr, i did it fr the second time.
It was successful but the amount deducted twice and no refund initiated.
I already got clarified with eventsnow abt the double deduction but they said they havenot received any amount and the bank must b refunding it.
Its been 4days and there is no sign of any refund from the bank.