Axis Bank — payment issue

Address:

Chandigarh, Punjab, 160036

I had a word with a csr of axis bank regarding my payment of credit card through emi. He said that its converted into emi and amount wilk be deducted aimatically after 1 month.in d same day as told by the csr i got 3-4 sms of payment deduction in parts for emi conversion. But after 1 month the emi was not deducted. I called the helplune but was not provided by any solution. And now i am getting sms nd calla that my card is blocked due to non payment.
I am really disappointed due to this hassle and want a solution asap.
Plz contact me with tje resolution.