[Resolved] Axis Bank — Payment not Received - Reference Number 28327102

Deepu Prassu

from Hyderabad, Telangana

Address:	Mumbai City, Maharashtra, 400025
Website:	www.axisbank.com

Date if Incident - 22.01.2017

Reference Number[protected]

Full Incident - I have done transaction of Rs 640 at INOX LEISURE LTD Kachiguda Hyderabad

Request - Inquired to refund but customer service promised different versions no proper resolution.

First Call to Customer Support - 24 hrs

Second Call - 7 working days

Third call after 7 working days they now say 120 days to investigate and refund the amount

I received email asking for the feed back with out providing the refund and emails says " temporary credit on your savings account for the disputed amount has been initiated " which never happend and false information is provided after 7 working days.

Fourth call - It seems this refund is not taking place because of demonetization, this was told by the supervisor ( Nazia ) of the customer service department.

Atleast no call from the banking to check and update us neither we should keep hearing to IVR for almost 20 min then we get to hear these different versions turn around days to solve and refund the amount

Request to update AXIS BANK higher management about their banking process and ensure my refund is initiated

Regards,
Deepthi

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Mar 5, 2017

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2017

Axis Bank Customer Care's response Hi Deepthi,

We have raised a chargeback request for the disputed transaction via dispute ID:[protected] on January 24, 2017 and the same is under investigation. We will get back to you via service request number: 28327102. Appreciate your patience. Sorry for the trouble.

Regards,
Axis Bank