[Resolved]  Axis Bank — Personal loan (axis bank loan acc num: ppr[protected]

Address:

Bangalore, Karnataka, 560071

Hi axis bank,
Sub: complaint on axis bank personal loan (Axis bank loan acc num: ppr[protected]

I got a call from axis bank employee mahesh (Mobile num: [protected]) regarding personal loan. I had a chat with him on the same and i applied for personal loan in axis bank for the amount 3, 00, 000/- (3 lakhs) and 36 months tenure and the rate of intrest is 13.5 %, procssing fee is 1.25 %
Amount: 3, 00, 000 /-
Installments: 36 months
Percentage: 13.5 %
Processing fee: 1.25 %
Axis bank loan acc num: ppr[protected]
Please find the customer copy attachment which i got from axis bank.
I agreed for the above and given the documents on 13/03/2016. As per his commitment i should get the loan on or before 22/03/2016. Then it changed to 25/03, 28/03, 31/03, 01/04.
He does not bothered about changing the dates and not even showing interest in calling me & informing me or responding my calls. Usually we will apply personal loan for an emergency and in between we have to follow up for the status.
After so many fights finally i got the amount on 04/04/2016.
Now the actual problem started.
I got a message from axis bank on 06/04 stating that emi of 6903/- should be paid on 10/04/16. But i have to pay the emi 10181/-. I don't know how the installment changed from 36 to 60.
I cal'd mahesh and informed him regarding the same problem and he said that he don't know. After that he dint taking my calls and not replying to my messages even.
I was hospitalised for an emergency and in between this problem. Then also i visited axis bank in old airport road and they asked me to visit kundhanalli branch and visited there also. They asked me to visit jayanagar branch. I dont know what you people are making me to do.

Please respond to my questions
1. After the commitment, how axis bank can change the installments?

2. If a complaint is raised, doesn't customer service guys have responsibility to rectify it or even to follow it up?

3. The worst thing is, the concerned person (Mahesh) is not picking the call's and responding for the messages. I need to take action on that guy mr. Mahesh (Mobile num: [protected]), i need the status on that?

4. Without my permission or informing, how can you change the installments?

5. I got amount on 04/04/16 and i have to pay first installment on 10/04/2016? Without completing a month or at least 15 days, how you can expect first installment?

Being one the best bank's in india, you should not cheat/fraud common man for percentages (Sorry to use the word).

After spending so much time to write the complaint and so much amount spent on calls, please reply to this if you find time to answer.
Else i will raise the complaint in social media and surly will contact consumer court.

Regards,
Vikram p
[protected]
Axis bank loan acc num: ppr[protected]