[Resolved]  Axis Bank — Personal loan - incorrect information update and loan started without any confirmation

Address:	411001
Website:	axisbank.com

Hi
I applied for a Personal Loan, which took 2 weeks to process.
As it was a loan transfer, i was supposed to get a DD for Citibank.
I had already provided details about the loan amount and the Payee name which was Citibank NA

Even though the information on the DD received is incorrect, after contacting the bank representative it was informed the information was never received, but the how was the loan processed.

I have again communication to the representative at "chetan.[protected]@axisbank.com"

also i did contact the Call center were i was informed by Khamran Nisa, that there is no information available and when i asked to talk to the supervisor, i was informed the Supervisor is unavailable.

I am also being informed the loan is already started and that i would need to pay the interest from today, which is not acceptiable as i have not received the loan amount in total and the DD information is incorrect

Please advice what is the next step and who do i need to get in touch with