Axis Bank — Personal Loan Sales people giving wrong information

Address:

Thane, Maharashtra, 400601

Dear Sir/Madam,
I am writing an email to you in regards to my personal loan my reference nos is [protected] my loan got sanctioned on 6th Jan 2017 as BT to Kotak Mahindra Bank, and i have received the forclosure letter as on 23d January 2017, Since 6th January 2017 to 22nd January 2017 it has been informed by the sales executive from Axis Bank loan centre (Sanpada Navi Mumbai ) that the day i will receive the foreclosure letter from Kotak Mahindra Bank the next day i will receive the DD payable to Kotak Mahindra Bank and rest of the amount will be credited into my account but to my surprise the sales executive informed on 23rd January 2017 that i will get the DD latest by Wednesday before 2 pm and i will handover the DD to Kotak Mahindra Bank and should take the receipt of the same to show it to the Axis Bank loan Centre and then I will get another DD in my name that too Account nos of HDFC Bank account were i have my HDFC Bank Salary Account i told him that y dont you stick to your commitment ? which you have said earlier and now you are telling me a different story he is saying that your not taking fresh loan your taking a balance transfer so the remaining fund you will get in your name. On 24th Bank 2017 I have received an call from Axis Bank Customer care Bangalore stating that I will get the DD latest by 27th January 2017 and the rest of the money will be credited into my account. Till date i have not received the DD payable in the name of Kotak Mahindra Bank now my point is that i have not received the credit in to my account i have not used the money for 30 days and i got the message that my first emi will be dated 5th Fen 2017 this is absolutely wrong, and y did i get the wrong statement and commitment from the sales executive.Awaiting reply at the earliest.