[Resolved]  Axis Bank — Personal Loan Section -Irritating customer calls 1000 times in a day

Address:

Chennai

My payment for one time and it got cleared in re-run.

1.Fee has been charged
2.Second thing I'm getting 1000 calls from Hyd cust care Axis bank
Irritating to answer.

Bank has to check the loyal of the customer and the relationship for more than 3 yrs for skipping one time payment reacting like zombies and treating customer like hell.

Business Analyst or marketing team please implement a proper structure for payment default and when to call a customer and fee structure to be applied.
Customer relationship manager please revise and be user friendly.

All are working for blind implementation inside bank it seems.