[Resolved] Axis Bank — Poor customer care

lisha mathew

from Ernakulam, Kerala

Address:

Ernakulam, Kerala, 682033

I have opened a new account at kalamassery branch, kochi with a total deposit of over 3 lakh rupees about 2 weeks back.

So far i am unable to use neither my debit card, mobile banking nor internet banking since the day 1 due to the reason the executive (Mrs. Kavya) has not updated my mobile number with the account despite several personal requests and complaints at this branch. Senior executives at axis bank has given me several excuses during these 2 weeks (Over atleast 10 conversations) but i have seen no response in this line till date.

It surprises me how a corporate bank such poor customer care services still continue to survive in today's competitive world! If this is my plight being a doctor, i wonder the plight of the other customers.

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Jan 5, 2017

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2016

Axis Bank Customer Care's response Hi Lisha,

Please share the reference number which you may have received from the last communication channel approached for us to look into it on priority.

Regards,
Axis Bank

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Comments

bhairav dutt balodi

from New Delhi, Delhi

Sir,

my name is bhairav dutt balodi and my saving salary account no is [protected], (account balance approx. 7000/-) but i don't know my debit card no, because lst night my debit card has been lost and i have not any photo copy. So please requested to you please blocked my debit card, as soon as possible.

Axis Bank Customer Care's response, Dec 3, 2016

Verified Support

Hi Bhairav,

Please click on "Block your Debit Card" option at http://bit.ly/2cHHN9T to block your card. Thanks for writing in!

Regards,
Axis Bank