[Resolved] Axis Bank — poor customer care response

Abirami6394

from Coimbatore, Tamil Nadu

Address:

Coimbatore, Tamil Nadu, 641014

One of my colleague in bahrain. His mobile has no network and he is not receiving otp for his online transactions even to his gmail id. I have requested customer care to do the needful. They said the account holder must talk to us, else no information will be provided. I asked them to give the customer care number to reach from bahrain.. They simply repeating that information will be provided only to the account holder. I don't know, what is there in providing the customer care number... Do they have common sense? I am asking the customer care number only to make the account holder to call them... Why can't these silly things are not taken care by axis bank.. It must be sorted out immediately

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Dec 27, 2019

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2019

Axis Bank Customer Care's response Hi, we regret the inconvenience caused. Please DM us registered contact details of the account holder and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.