Axis Bank — Poor customer service

Address:	Thiruvananthapuram, Kerala, 695543
Website:	WWW.AXISBANK.COM

Dear sir,
I am ANTO SM from Trivandrum. Before 5 months I took a purchase loan on the absence of my brother in law ALBIN ANTONY by giving me power of attorney, from AXIS BANK (karamana branch in Trivandrum). They provide me 15 lakhs loan as 9.95 % intrest rate and we have to pay 32261 for 5 years. Now I and my brother in law are in Kuwait. On January we forget to maintain the cash in the account. So that the cheque was returned. I inform the executive about fault from our side and he told me that he can re present the cheque and clear the issue. Then I transfer Rs.70000/- to that account. That account was an NRI account and we all all abroad that’s why we didn’t keep more balance in that account. After that this month February I got a message that the cheque was bounce this month also. Then I inform the message to the executive but he is very careless and he didn’t give me any information. When the cheque is bounce first time he told me to pay the cash directly to the office. How is it possible for us. I don’t have no documents with me to clear this issue. What can I do? For the loan procedures I extent my travel date for one month. He approve the loan after 25 days of submitting all the documents. I hear that axis bank treat the customers fairly. Thats why from my friends reference I choose your bank. But now I feel that your bank is the one and only bank that consider the customer as priceless. I also have another 3 accounts in 3 banks. If we want something they will arrange it in the absence of me. I feel really pity on your bank. I didn’t expect this from your side. The executives have no interest to maintain their customers. Tomorrows customer only come from the reference of previous customers I hope that you will consider me and clear the issue.
Loan acc PHR[protected]
+[protected]kuwait) [protected] (india whatsapp)

Yours sincerely,
ANTO SM