[Resolved] Axis Bank Pvt Ltd — uninformed consolidated charges deduction

[Resolved] Axis Bank Pvt Ltd — uninformed consolidated charges deduction

L Lesandre De Anto

Axis bank noticed that i had to maintain a minimum balance in my account to avoid any penalities or charges to the account and by then i had transferred the money of 2000rs to the account. Today axis bank have charged rs 500 in the name of consolidated charges without any prior information. When i asked for an explanation i dont get any proper answers. Why would a account will charged of rs500 in the name of consolidated charges. I was never informed of this process while i opened this account. I dont see this charges charged by other banks instead they credit interest on the basis of balance maintained. I demand them to either refund my money or please close the account. Was this information helpful? No (0) Yes (0)
Apr 19, 2020 Complaint marked as Resolved Axis Bank customer support has been notified about the posted complaint. Verified Support Mar 16, 2020 Axis Bank Customer Care's response Hi, we wish to inform you that Consolidated charges are levied by the Bank depending on the type of Savings Account you hold with the Bank or on account of any additional service /product you have opted from the Bank. Request you to please visit the below link to get the details. https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx . Regards, Team Axis Bank Verified Support Mar 16, 2020 Axis Bank Customer Care's response Hi, we wish to inform you that Consolidated charges are levied by the Bank depending on the type of Savings Account you hold with the Bank or on account of any additional service /product you have opted from the Bank. Request you to please visit the below link to get the details. https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx Regards, Team Axis Bank.
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Comments

Subham.bapi

Today I receive a text from axis bank that in my account there is something called consolidated charges for a/c of 3, 211 and gst 18% of the charge.
Now I want to know that by what reason this charges applied in my account.
And I want the total charge refund...

Axis Bank Customer Care's response, Mar 16, 2020

Verified Support

Hi, we wish to inform you that Consolidated charges are levied by the Bank depending on the type of Savings Account you hold with the Bank or on account of any additional service /product you have opted from the Bank. Request you to please visit the below link to get the details. https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx. Regards, Team Axis Bank

Vickey Dubey

I have applied for fastag online on 18/02/2020. But till date I didn't received it. There is neither any customer care number nor e mail ID on the bank website regarding fastag issue discussion.please resolve my issue as soon as possible.
Regards
RMS Dubey

Axis Bank Customer Care's response, Mar 16, 2020

Verified Support

Hi, we request you to kindly write to us at [email protected] for further assistance. Regards, Team Axis Bank.