[Resolved] Axis Bank — Refund initiated by amazon.in but still not received

suadjiwani

from Mumbai, Maharashtra

Oct 21, 2021

Address:

Jogeshwari, Mumbai

Dear Sir

Pls. be informed that I have not received any kind of refund from Axis Bank side for Order No#[protected] for the Item Aristocrat Sienna Polycarbonate 55cms Grey Hardsided Cabin Luggage Qty (1) Sold by: Cloudtail India Private Limited (Rs. 2, 419.00) purchased from Amazon.in. Refund initiated date 11th September, 2021 and the Reference No is 043775.

After a lot of discussion with the Amazon Customer Service Team, I filled a dispute with my Bank (Axis) but they have sent me an email stating that they have not received any money with the details I have given them.

Attached for the email correspondence with Axis Bank and Amazon.in

I need your urgent assistance in this matter. As I have not received the refund.

Regard,
Suad Jiwani
+91 [protected]

+3 photos

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Nov 25, 2021

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2021

Axis Bank Customer Care's response Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx and raise a dispute. We regret the inconvenience caused. Regards, Team Axis Bank.