Axis Bank — Refund not processed (CaseId :[protected] SAK[protected]

Hi Team,

After waiting for a week almost request you to please let me know why the chargeback amount has not been settled on my card ending 7286 of two transactions of Rs 7516.10 . Is the customer will bare all the coming bill payments. I am seeing some negligence in following guidelines chargeback request raised on 13th Oct 2023. Else I need a written confirmation from bank that the disputed amount will be refunded before my coming billing date that is 18th Nov 2023. This mail has been sent by checking and following up with customer support 1st Level POC from 13th Oct 2023. Please note that all the conversations are properly getting documented so if my dispute will not get resolved within the mentioned 120 days period. I shall go ahead and present it to the Axis Bank Ombudsman Team for further process and prompt update should be given by customer support or by high level team. Negligence on these kind of transactions which are reported earlier by customer end and delayed response by Bank with not proper guidelines followed in proceeding for Chargeback request. Please do understand the importance of time, money and trust i as a customer have on the bank. Please get this issue fixed by following all proper guidelines indicate to be fulfilled after raising a chargeback request. Till today i have not got the temporary credit, neither the confirmation that by this date my refund will get reflected on my mentioned card 7286. Waiting for your prompt response.

ANKIT KUMAR

Request Id-:
SAK[protected]