[Resolved] Axis Bank — refund not received against pnr - [protected]

Dinesh_Singh_Kakan

Address:

Mumbai

I had booked a ticket for my wife from ltt to bsb dated 31/03/2020 bearing pnr no :- [protected] but due to covid19 & total lockdown announced by shri. Narendra modiji the bookings were cancelled.

On 27th i received a sms stating that the refund has been initiated & it would reflect in my account in next 3-4 days. But it's almost 9 days now but still not received the refund as well as no proper response on twitter.

Transaction id :- [protected]

No solution as to by when i will be receiving the amount!!

Please refund asap!!

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May 7, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2020

Axis Bank Customer Care's response Hi, we regret the inconvenience caused and are open to help you. Please provide us with some more details of your concern along with your contact number and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

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Comments

ManpreetB

from KHARIAR ROAD, Odisha

Hi,
Today on 4th April 2020, a total amount of Rs 885 has been deducted from my axis bank account. The transaction details shows AXISDIRECT etc

I am not aware of the transaction. Neither I have demat account.

I need the refund ASAP.
I can be reached out at [protected].
Thanks

Axis Bank Customer Care's response, Apr 6, 2020

Verified Support

Hi, we request you to write to us at [email protected] for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.