[Resolved] Axis Bank — Refund processed from IRCTC but not processed from Axis bank

Preeti Bharathi

from Chennai, Tamil Nadu

Address:	600126
Website:	www.axisbank.com

Hi,
I have raised a concern with the axis bank for not crediting the refund amount of 1750/- to my account against cancellation of ticket. the details are as below,
Ticket booked on : 18th October 2016
Amount : 1950+taxes = 2047/- rs
PNR : [protected]
Ticket cancelled on : 10th November 2016
Amount to be refunded including cancellation charges levied by irctc : 1750/- rs

Even after submitting all the proofs about the transaction, the bank has not yet processed my refund. Every time I am being asked with the same set of questions. The status in irctc site is "Refunded to bank" on 12th November 2016.

Kindly help me resolving this issue. Thanks.

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Jan 10, 2017

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2016

Axis Bank Customer Care's response Hi Preeti,

Please share your concerns at http://bit.ly/2dZ5X0W along with the transaction details and our executive will get back to you.

Regards,
Axis Bank