Axis Bank — Regarding Credit Card Closing

Hi, I was holding an Axis bank credit card no. [protected] (Sahil Narang) since 2015, unfortunately, due to the situation the outstanding amount got unpaid during that course and my Cibil got damaged due to the same. Now, from the past 1 year, I'm trying to get connected for making the payments against my dues, I'm surprised and simultaneously shocked that the bank is not interested in taking the money..!!
I have knocked on all the possible doors, like visiting branches, emails & calling the toll-free number, but still, there is no revert from any side.
If bank is not willing to take the money, I hereby req to remove the same from my cibil.