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Axis Bank — Regarding Credit Card Closing

I was holding an Axis Bank Credit Card since 2015 (Card No. [protected] / Card Name: Sahil Narang), due to some circumstantial issues the dues got pending, now after some time I'm willing to pay my dues, unfortunately, the bank doesn't have any records, I have knocked each and every door like visiting the branch, calling & mailing, still there is no resolution.
I have seen this for the 1st time in my lifetime that the client is willing to pay the money and the bank doesn't want to take that..!!
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    +91 22 2764 8000
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    Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
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