Axis Bank — regarding excess charge on axis credit card

DURGARAO VV

from Hyderabad, Telangana

Address:

501301

I had cancelled my credit card, ending with 4764 in august 2018, as there were additional charges levied by axis for one of the online transactions, even though i have clear cut evidence of email notification and sms notification on the amount used, whereas axis was trying to collect additional amount of inr 2, 500 approx, which was disputed, opposed and complained. Axis has reversed this and during that time i had cancelled my credit card, as i do not want to deal with a banker who tries to exploit customers. There was communication on this which is available on record. Now axis has again started sending email credit card statements showing debit balance of disputed transaction. If axis does not stop sending this kind of mails, i would prefer using legal channels to settle this matter.

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Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2019

Axis Bank Customer Care's response Hi, we regret the inconvenience caused. We are here to help! Please DM us your registered contact details and we will get back to you at the earliest. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

Verified Support

Jul 22, 2019

Axis Bank Customer Care's response Hi, we are here to help! We request you to refer to the following link: https://application.axisbank.co.in/webforms/axis-support/issues/Cards-ChargesandFees.aspx to get more details on the topic. Regards, Team Axis Bank.

Jul 26, 2019

Updated by DURGARAO VV Kindly check communication on the subject since August 2018, you would find more details on this. Please see the previous communication and resolve this issue immediately. I do not want to repeat the same which spoils my time.

Aug 08, 2019

Updated by DURGARAO VV Please close this ASAP and confirm.

Aug 16, 2019

Updated by DURGARAO VV I assume that there would not be any communication from Axis with regard to this issue

Aug 29, 2019

Updated by DURGARAO VV Please close this issue IMMEDIATELY and please do not send me any emails or SMS in this regard. Please do not force me to send you a legal notice for sending me unrelated and unwanted communication

Sep 07, 2019

Updated by DURGARAO VV Please close this immediately as I would be forced to take legal action on Axis Bank if you keep sending me SMS and emails for the Credit Card which I do not have