Axis Bank — Regarding Flipkart Axis credit card

I have applied for Flipkart Axis credit card from Flipkart app on October 30, 2021 and done with Video KYC. On November 1, 2021 Documents were picked up and I got both email and SMS saying application was approved and card details will follow shortly. To my surprise, when I checked the status on the Flipkart app, I got a message saying my application was rejected and I have a hard inquiry on my Cibil Score. I ade calls to Axis support numerous times and they said there is no application in my name. My application ID is C1-[protected]-C1. This caused me si much stress.