[Resolved]  Axis Bank — Regarding KYC Update

Address:

Chennai, Tamil Nadu

I had given all the required documents for KYC Updation(For Starting a SIP) in Axis Bank, Perungudi Branch, Chennai-600096 on[protected] to Mr.Sarvanan.While giving the forms itself, I had mentioned him like my record is already present in NDML KRA.He said like it would not be a problem and he had submitted my forms to CVL KRA. Axis Mutual Fund House People tried to submit my details in CVL KRA, but they were unable to do it as my records are already present in NDML KRA.First of all this simple thing is not known to him.After this there was no response from them and not even intimated to me.Even at this point when i had visited the branch Mr.Sarvanan was informing me as your record is updated in CVL KRA.After that he had redirected my application to Axis DIRECT to get it updated in NDML KRA.But it is still pending from past 15 days and they are not even responding now, if i called them.This is the kind of service being offered by Axis Bank.I donot know still how many days it will take for them to get it updated???????


I had visited Axis Bank Perungudi Branch almost 8-10 times regarding this status and every time i use to hear the same kind of reply "Will update you by evening!!!" which never happened.I even called so many times to the Mobile number provided by him.But every effort to get it updated is in Vain.

-- > Actual Reason behind my KYC Record present in NDML KRA is also because of Axis Bank itself when they had opened a Demat Account along with my salary account with out my concern.It took 6 months for me to close that Demat Account with the wonderful help provided by Axis Bank to me!!

-- >Another great experience with Axis Bank, It took one month for me to receive a new Axis Debit Card after i had applied for a Replacement card for the old one, as it was not recognizing in Dip&Remove type ATM machines.