Axis Bank — Regarding late services and for there default charges are applied

Address:

60/2 bad sarafa main road .Indore

I have replace my EDC machine from landline to GPRS machine, after exchange they gave me assurance that they will pick up my old machine and charges are not there for it
After waiting for nearly 18 months no one has come to pick up machine and charges are debited from my account of both the machine regularly
After a long complaining they took the machine but no charges took has been reversed till now, it's not my fault that they have not taken it
Very fraud Bank axis is please ask higher authority to solve it, no one is listening in bank till now