| Address: | Hyderabad, Andhra Pradesh, 500028 |
Hi sir/madam
I have taken fastag from axis bank and due to emergency which i need to go outstation i had to take fastag from paytm account as it was deadline to take fastag. Hence this would be duplicate under my account. I observed that rs 800 got deducted from my account through auto sweep which it said in message. I have never selected auto sweep option which i am really not sure how it got deducted from my account through this option. I happen to observe that the number which is provided by axis bank for fastag doesn't work at all or just ivr message all the time but doesnt connect to customer care. I request to kindly cancel my fastag immediately and refund my account. I contacted email group for fastag from axis bank (Etc. [protected]@axisbank.com) and they replied below to provide the details and i have already provided the details but there is no response. Kindly please look into this immediately
Response from axis bank
Before initiating wallet/rfid closure request you to please clarify the reason for cancellation of wallet.
Based on request received for wallet closure, we would like to inform you that closure request will be initiated only after required details and cancelled cheque is provided from your end. Request you to provide us the cancelled cheque wherein the below details mentioned for remitting the wallet closure funds:-
1) current / savings account number
2) account holder name – should match with the wallet name
3) ifsc code
Please note : cancelled cheque should be in the name of wallet id holder only for remitting the closure amount after the wallet is closed. Was this information helpful? | 
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