Axis Bank — registered mobil number not updated despite several calls/email requests/visits to the branch

Website:

www.axisbank.com

I am currently in the uk. My debit card has expired and i gave a request to update my mobile number to my uk number while i was in india. After several hours spent at the ranade road branch, mumbai and sahakar nagar branch in pune, where they assured me that they would help and sort it out, it still hasn't been sorted yet. I even visited the mumbai branch on my last day in india, where they said that it will be done in an hour, but didn't happen. Now, when i call the branch, they don't pick up. And the customer care suggests to visit the branch! I am completely disappointed in the bank and its service! My online banking has been frozen and i cannot do tele banking. Plus, my debit card is not active. The money i have in that account is unusable. And i keep getting promotional emails from axis bank. But no help to my actual problem. My account nominee who is my father visited the branch in pune today, and he was basically told to go away!