Axis Bank — Removal Lien Amount

Neerku

from Jaipur, Rajasthan

Jun 6, 2022

Address:

Gopalpura , Jaipur Rajasthan 302018

Hi team axis,

I missed two payments for my credit card since i am not able to do payment that time because my salary has credited on 7 -10 of the month. I couldn't pay the bill online and visited the nearby branch who refused to help and asked me to go to my home branch.

And phone banking support was also not available for that day.Even small banks were providing limited call support except axis.

Now there is a lien on my savings account! As you can check I am using this account almost 2-3 years as zero balance account.

When i reach out to customer care via phone they are just tossing me around between savings account department and credit card department. Not to mention the rudeness of all the agents.

Is this the proper way to treat customers?

Please remove my lien amount and provide me a safe banking .

Neeraj Kumar
Customer of Axis Bank(Jaipur)

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Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2022

Axis Bank Customer Care's response Hi, we are open to help you! Please share with us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

Jul 07, 2022

Updated by Neerku My registered mobile number is [protected]. Please remove this lien amount so i can do the transaction.