[Resolved]  Axis Bank — Removing lien from account

I am rishab ware having account with axis bank my account is in lien because credit card dues not paid on time due pandemic covid i got a call day before to pay minimum due i agreed but when i tried to pay suddenly account balance is showing in lien this is very pathetic kind of service which has been happened without informing or reminding the customer i am always trying to reach customer helpline no agents are ready to process all are requesting to contact branch and when i visited branch they said to contact helpline no as if now system is down what kind of service is this shameful can't help people in resolving simple things just to remove lien and debit whatever minimum due and refund whatever remains the same also i have written letter to the branch still no action why this is so need to action on priority