[Resolved] Axis Bank — Repeated deduction of Rs 2098 on the name of card charges

Jagdish_c

from Bharuch, Gujarat

Oct 8, 2022

Address:

Rajpila Gujarat. ISFC code UTIB0000522

Sir
I am account holder of Axis bank. I am always paying my card dues on time. But yesterday I found deduction of Rs 2098 from my account. I was surprised. Then i searched last few month transaction and found one more deduction on 03.09.2022 of Rs 2098. I called bank representative for same and they told that it may be card charges. I do not have record past last 180 days.
There may be more similar deductions.
So I want immediate refund if they have made it also the clarification for the same.
If there is any additional card charges they must inform us in advance and after getting the approval they should deduct.
It is completely not fair.

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Oct 18, 2022

Complaint marked as Resolved

Matter resolved. Thanks.

Axis Bank customer support has been notified about the posted complaint.

Oct 13, 2022

Updated by Jagdish_c Still following up but no solution till date

Verified Support

Oct 18, 2022

Axis Bank Customer Care's response Hi, we are open to help you! Please share with us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

Oct 18, 2022

Updated by Jagdish_c Resolved. Thanks