[Resolved] Axis Bank — Replacement debit card failed

BHANU KODE

Address:	Hyderabad, Andhra Pradesh, 500060
Website:	axisbank.com

The transaction failing for Replacement debit card.

I have sent the transaction failed screen shot to customer care on Dec 6.

They need to get back 2 bussiness day, they didnt come back.

I have called the issue customer care and again they wanted 2 or more bussiness day with the refernce of 26922356 and representative name Vishal Gupta .

They didnt show up and sent again the mail to customer service after i didnt get reply form them after 13 days.

They reply me the procedure which already did.

Now they disabled the transaction for my account dated Dec 20.

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Feb 5, 2017

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Dec 26, 2016

Updated by BHANU KODE Dear Mr. Kode,

Thank you for your email. I understand that you wish to replace the debit card.

I request you to block the debit card against which replacement is required and then proceed for the replacement of Card.

In case you have any other queries you can visit us at www.axisbank.com/support or call us (toll free) on[protected],[protected].
Best Regards,
Raghavi B C
Customer Support
Axis Bank

They said to block card, i have did it. Now i cannot able to do transaction for replacement card.

So now the card is blocked and not able to replace the card as well.

Dec 27, 2016

Updated by BHANU KODE Today I have received a mail form customer support.

Dear Mr. Kode,

Thank you for your email. I understand that it is an inconvenience caused to you.

I have initiated a request with reference number 27439770. Please allow us 2 working days to get back to you with an update.

In case you have any other queries you can visit us at www.axisbank.com/support or call us (toll free) on[protected],[protected].
Best Regards,
Raghavi B C
Customer Support
Axis Bank

Dec 29, 2016

Updated by BHANU KODE Now Axisbank customer care was asking deatils of card after all these information provided to them.

Dear Mr. Kode,

Please accept our apologies for the delay in resolving your query. I understand that it is an inconvenience caused to you.

As per the confirmation received from the relevant department, kindly confirm that which type of card you are trying to replace/upgrade. So that, it will be needful to assist you further.

In case you have any other queries you can visit us at www.axisbank.com/support or call us (toll free) on[protected],[protected].
Best Regards,
Raghavi B C
Customer Support
Axis Bank

But still i provided the details and when they will figure it out and solve it.

Dec 30, 2016

Updated by BHANU KODE Got new refernce again, so its 3 refernce number for the same issue.

Dear Mr. Kode,

Thank you for your email. I understand that it is an inconvenience caused to you.

I have initiated a request with reference number 27585694. Please allow us 02 working days to get back to you with an update.

In case you have any other queries you can visit us at www.axisbank.com/support or call us (toll free) on[protected],[protected].
Best Regards,
Raghavi B C
Customer Support
Axis Bank

Verified Support

Jan 05, 2017

Axis Bank Customer Care's response Hi Bhanu,

We are looking into your concerns via service request number 27585694 and will get back to you on your registered email ID. Please write back to us in case you don't get a revert in 2 working days.

Regards,
Axis Bank

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Comments

Prashanth Gitey

from Eluru, Andhra Pradesh

To whomesoever it may concern
I have received a message as Demat account is activated but here i do not need any other account rather than my savings account.

My demat account no. is 23971871.

Please stop this service at your earliest.

Axis Bank Customer Care's response, Jan 5, 2017

Verified Support

Hi Prashanth,

Sorry for the trouble. Please write to us at dp.operations@axisbank.com from your registered email ID along with the demat ID and our executive will get back to you.

Regards,
Axis Bank