[Resolved]  Axis Bank — Request for the disbursement o[censored]nit no. K6-803 & K6-804

Address:	121595
Website:	[email protected]

Hello All - Axis Bank and Xrbia,

You guys are the ultimate and I don't mean it in a nice way!!

Neither of you as service providers understand the ABC of customer service. My entire experience with you guys (XRBIA) since the time we booked the property in May 2016 to the time we first applied for the housing loan( AXIS BANK) in June 2016 till date has been one helluva frustrating and traumatizing experience ridden with unprofessionalism, lack of commitment, million reminders for everything, delayed responses to no responses at all and REPEATt!!

The icing on the cake goes to Mr Kishore Patil who is SMSing me to contact Sneha, since she is not answering his call as he is (probably) finally in possession of the DD for disbursement but does not know where to deliver it. He is expecting ME to get in touch with her to get the office address and timings so that he can arrange delivery ( I assume, as we still have NO CONFIRMATION, that the DD is ready). I, as the CUSTOMER in all this has been reduced to a mere MESSENGER !!!

It is people like you who give their organizations a bad name and push customers like me to move their business to other providers. Take my word, I will NEVER recommend either of your organizations to ANYONE.

I am usually a very reasonable customer and try to accommodate the other person's perspective but you guys collectively, first the builder, then the bank, have PUSHED me beyond limits and if I were not bound by law, I would have cancelled /annulled the agreement of sale and loan sanction eons ago. The value that I am investing in this property is not worth the effort I have had to put into co-ordinating with you guys.

I have had enough. I need contact details of Senior and responsible officials in both XRBIA and AXIS BANK and I need this now otherwise I will resort to social media too get this information.

An extremely irate, frustrated, disappointed and traumatized customer!!