Axis Bank — request regarding to solve this issue

Dear Sir,

This is to inform you that I have 1 credit card with Axis bank Credit card (My zone card) Visakhapatnam - A.P region. Today I have to paid my all dues as per settlement message I received (Till Month of March 2018) amount of Rs. 20594/- . Before 2 days back 31st March 2018, I have talked one of our Axis customer care executive. They told that If I settled 20594/- then after our bank will send all Debit interest referral minimum amount 5000/- or above.
If any doubt so please check my call records (31st March 2018).
But i didn't referral received upto yet and i call our Axis customer care regarding referral amount. But they have not responded regarding referral amount.
My money back still it has been not done. I am not at all interested to your customer care executive untruth ful response.
So please do the needful. I need to resolve this issue immediately

my email id: yugesh.[protected]@gmail.com
Regards
Yugeswara Rao T
Axis My Zone credit card
Andhra Pradesh