[Resolved]  Axis Bank — Requested for closer of saving A/c but not closed so far.

Address:

New Delhi, Delhi

I have opened a zero balance saving account No. [protected] in Axis Bank, Lajpat Nagar, New Delhi with annual fee in 2009 but now they have charging monthly fee for not maintaining minimum balance without any intimation of conversion of zero balance account to other type of saving accounts with monthly minimum balance fee. I have asked for this many time but no satisfactory answer received. Then I have applied for closer of said saving A/c No.[protected] on 15.11.2014 in home branch at Lajpat Nagar, New Delhi. They have said to deposit lien balance of Rs. 150/- in the account and I have deposited Rs.150/- and hand over account closer form to the executive at Counter No. 3. But thereafter Rs.266.88 again shown as Lien. I have talked to customer care on 19/11/2014- Ref No. 11761491, 22/11/2014- Ref No. 11824747, 24/11/2014- Ref No. 11854752, 28/11/2014- Ref No. 11943960, 02/12/2014- Ref No. 11988829 and deposited Rs.267/- on 2/12/2014 in account by NEFT transfer. But so far my accounts has not been got closed. I have again tried to talked to customer care on 2/12/2014 and 3/12/2014 but no customer care executive is taking my call. I shall be gratefull if my complain will be sorted out.