Axis Bank — reward points

My supercard reward points are not been displayed in rbl reward portal so i am not been able to redeem it so please let me know how to redeem the points since 31st is the last date for redeemtionmy supercard is been issued recently and the fee is also been taken from me telling that it can be redeemed as voucher but the points given is also less which i wont get the voucher for that amount please look into that matter also...