[Resolved] Axis Bank — Rs.1595 deduction for no transaction

nsk123

from Saundatti, Karnataka

Address:	590010
Website:	www.axisbank.com

On 24th Dec 2016 thrice my Axis bedit card was swiped for the purchase of Petrol. All 3 times the transaction was unsuccessful. Hence the amount was paid in cash. After few minutes thrice my axis bank account was dibited for Rs.1595. After enquiry with Petrol pump owner, he told me to settle the matter with Axis Bank. After approaching the bank, they took my complaint in writing and the debited amount was refunded back to the accout within 15 days from the complaint day.
But agai on 30th of Jan 2017, Rs.1595 got debited from my account and till today neither the bank nor the petrol pump owner are bothered to payback the amount inspite of approaching them not less than 10 times. I dont know whom to contact now.

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May 11, 2017

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Apr 07, 2017

Axis Bank Customer Care's response Hi,

Please share your concern at http://bit.ly/2odp3nV from your registered email ID along with the transaction details and our executive will get back to you.

Regards,
Axis Bank