Axis Bank — rude response from customer care representative

Address:

560001

I called up the customer care service for Axis Bank at [protected] to ask about the credit card status on 16th July 2018. They told me to contact my branch and gave me the contact number which was[protected]. I would like to mention here that the representative whom i spoke to at [protected] was very professional and gave all the information I needed.

When I called my main branch at[protected], a female representative spoke on the call with a very rude voice and just told "What do you want?". To this, when I said that i wanted to talk about my credit card, she said "Yes, tell what you need" in a very rude tone. For this, when I said that this not the way to talk to the customer, she disconnected the call. When I called back, she heard my voice and connected the call to a different representative. I asked to talk to her and asked her name. She said her name was Neeta. I don't know if this is her real name, but I would like to place a complaint against her for rude behavior with the customer.

I didn't even get the solution for my query for credit cards.

I would like mention here that representatives like these will spoil the name of a company. I want Axis Bank to take up necessary actions for this and keep me posted on the same.

Thank You.