[Resolved]  Axis Bank — Salaried account though not getting new cheque book

Address:

Jaipur, Rajasthan, 302021

Dear team,

I am having a salaried account with axis bank since july 2014 and today when i am placing a request for new cheque book then it says that this account doesn’t have this facility. What rubbish?? I was issued a cheque book earlier and have used it completely.

Not at all sorry to say that service of axis bank are worst. I have account in three banks but highly disappointed with services of axis bank.

I need a new cheque book as old is finished but not getting one….

1) tried using mobile banking - it gives error saying that this account doesn't have cheque facility. How is it possible??? I am having salaried account since july 2014 and have finished one cheque book.
2) tried to call customer care - worst experience... Tried two times but call not picked. 1st time kept waiting for 11 mins and today for 8 mins.
3) visited axis bank branch, hawa sadak, jaipur - representative asked me to call at customer care and customer care doesn't picks up the call.
4) tried using net banking - it says that i have updated my address recently so i need to try other means - sms, customer care, mobile banking etc. Though my address is updated in system.
5) i tried using sms method - it says ur request could not be processed pls visit nearest branch.

Screen shot/ proof attached for all the above five points.

I have a salaried account since july 2014 and this is the service i am getting. Really horrible service.

It really made me to think again and move my account to some other bank.

Regards
Anupam d. Sinha
+91-[protected]