Axis Bank — senior citizenship card promised but not given

Address:

Kolkata, West Bengal

Dear sirs,

Below attached is the complaint lodged by me regarding my senior citizenship card which is still not been given to me. The matter has not been resolved till date even after the complaint.

In the recent past whenever i checked with the bank regarding the matter, i was had to face the following problems :

1. First told by the their deputy manager ms arunima mondol that the application form got lost.

2. Then the following time i was told the card had come but my name was misspelt on it.

3. The next time i was told that the card had someone elses's photo and so was returned.

4. The next time i was again told that the name of the person to be contacted in case of emergency was not provided and so it was not processed.

However, when i filled up the application form several times, there was no mention of the same.
So this has been going on since january 2017 when i had first complained to you about the matter. It is september 2017 now. Are they waiting for me to die and forget about it? In the meantime i had to go through several medical tests for which i should have got a discount with the sr. Citizen card. I want all my bills to be reimbursed and i want my card.

I am appealing to you with folded hand to look into the clever tactics the bank is taking recourse to deceive its customers. This is most unprofessional and an inhumane attitude on the bank's part dealing with its senoir customers.

Thanking you for your attention. Hoping the matter will be resolved once and for all. Do not know who had the idea to mark the complaint "resolved" when it is far from it.

Dola dutta roy

My last application to you given below:

Axis bank — senior citizenship card not received in 2 years

1 review
Se sensei on jun 14, 2017 submit a complaint
To: axis bank
Customer [protected]@axisbank.com
Subject: senior citizenship card

Dear sirs:
This is to bring to your notice that on july 11, 2015, i was offered a special senior citizen card when i opened my pension account with axis bank, at 85 prince anwar shah road, kolkata - 700033, which promised many services and discounts at medicine stores, health check-ups at diagnostic centres/hospitals in various places in the country, many emergency contacts and an accident insurance of rs 200, 000/-.
Till date i have not received any card nor any intimation of it. The bank personnel are clueless about the matter and, needless to say, nothing has been achieved.
I need the card for various reasons as i am getting on in age with no support system. I would like you to take up the matter asap so i can use my card when necessary. I have waited too long for it patiently and i do not give up easily for what i am entitled to.
My bank account number with the axis bank mentioned above is 9150xxxxxx1011. Please expedite the matter and oblige.
Thanking you
Dola dutta roy