[Resolved]  Axis Bank — Serious Deterioration in Customer Service & Hidden Charges.

Address:

Kolkata, West Bengal, 700076

SB A/c No. - [protected]
Account Holder's Name: Mainak Mitra.
Date of Incident - 30. 03. 2017.
Place of Incident - Axis Bank, Dakshineswar Branch.

Lien Charges deductions from A/c but not featuring in the online statement
- Why are these hidden charges?
- Why no clarity on lien deductions & not featured on the statement?
on personal visit the branch...
- On inquiry of deductions, arrogant, rude & unprofessional behavior...this particular person - Mr. Sandip Singh (about an year back was quite a decent person) but off-late has an raked up quite a history of such unprofessional behavior related incidents...arrogance of treating customers like valueless, pitiful, time consuming pests...always with a irritated tone.
This has been observed by me & also by known acquaintances from the friends & neighboring circles.
He needs serious bit of counselling & maybe, a transfer to shake him out of the comfort zone where he feels he is happily residing.
Due to serious deterioration in customer services at this particular branch, I have decided to end all banking terms with your bank as there is no other Axis bank in the vicinity.
I will certain do my bit to spread the word about this branch to my peers &
acquaintances (though most Axis bank i have been associated with in Mumbai, Ahmadabad, Dunlop Branch, Noida have been extremely proficient in the service offered).
Thanks for everything.