Axis Bank — Settlement issue

Address:	Kolkata, West Bengal, 700039
Website:	Axis

Hi. This is my Shelton George (Card # [protected])

I had made a settlement with Axis Bank collections team who issued me a settlement letter after which I had made the first payment too and now I am told by the bank that there was no settlement made. My question is.

A) If a settlement was not possible then why was it offered in the first place after harassing me for a month.

B) Why was a settlement letter issued if the offer was not accepted by the bank.

C) Why was I provided with the office address (Email) to come over and make payments.

D) Why was I issued a payment receipt against the settlement payment made.

Attached are all documents for review.

My next payment date is on Feb 1st 2017. Please help. Thank you very much.