[Resolved] Axis Bank — settlement of credit card amount

kinetic

from Dhupgari, West Bengal

Address:	Kolkata, West Bengal
Website:	www.axisbank.co.in

I am writing this with regards to my credit card bill payment. My credit card number is xxxx-xxxx-xxxx-xxx. I recently received a bill of amount rs.28500

This is to inform you that i cannot pay this amount as my family has fallen under hard time in recent months, but we do want to settle this in a fair and just manner so that you can have the money you deserve and we can be relieved of the burden of owing you this debt.

I can able to give 30% of my debts with 2 installment if agree to settle with this amount, more than 30% is not affordable for me in the present situation.

I am ready to settle this as soon as i get the confirmation from your side.

Please know that i have appreciated the patience and professionalism that your staff has given in this process, and that this correspondence has been sent. I am sincerely obliged to you for your help and corporation. Thank you.

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Apr 18, 2018

Complaint marked as Resolved

The Phone number of Axis Bank Agent is +91 8910811242.

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2018

Axis Bank Customer Care's response Hi, request you to share your concerns on our phonebanking numbers on[protected]/[protected] and is operational 24 hours. Regards, Team Axis bank.

Apr 18, 2018

Updated by kinetic I try your customer care number but there is no option for credit car.
further your Agent repeatedly call me for the payment clearance of entire amount.
whenever i request for the settlement, you say that it is not possible as my account is running.