Axis Bank — suspicious transaction in my account

Address:

641046

With reference to the following two transactions,
03-jan-20 sweep/[protected]/[protected]/k 4, 810.00
03-jan-20 sweep/[protected]/[protected]/k 4, 810.00

While reporting the above suspicious activity in my account to the axis bank customer care team within 10 min after receiving the debit message they simply suggested to approach/call [protected]/etc. Mamagement.com since the above amount was debited by bank for the fastag toll recharge purpose. Then, i keep on calling them since 03/01/2020:5:00 pm and i can able to reach them morning 04/01/2019, 8.15 am;

I asked following two simple questions they were answerless n replied it was technical issue n relies within 48 hrs your money will be returned to your bank account.

1. What is the purpose for the amount debited in my account?
2. Who gave you authentication to debit my account?

It is almost 48 hrs gone, i have not reversed the rs.9620/- and i’m advising you to reverse the amount to my account immediately since the amount kept for house rent purpose. If i’m not get the reversed the amount immediately. I will escalate this matter to the maximum possible extend n i may raise police compliant against the bank.

Ref :
Sr date sr time sr no
[protected]:39:28 am sr[protected]
[protected]:13:50 pm sr[protected]

Kesavan
[protected]