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[Resolved]  Axis Bank — The amount is not refunded when the transaction get failed.

Address:641002
Website:www.axisbank.com

I have transferred some amount through payzap app to another bank account. The transaction got failed and the amount is not added to payzap app also.. The amount is not credited/refunded to my account.. I have complained twice but there is no response from them for past 10 days. My complaint raised by the axis bank for the issue is (Complaint no.: 30476923 and[protected].
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May 26, 2017
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Apr 25, 2017
Axis Bank Customer Care's response Hi Padma,

We are looking into your concerns via service request number: 30476923 and 30553052. Please call us on our toll-free numbers:[protected]/[protected] in 3-4 working days to know the status.

Regards,
Axis Bank
Complaint comments 
3 Comments

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Comments

My salary account has been linked to DEMAT account without my knowledge.
Is this how you treat your customers?
Why you people are looting the customers?
i want to close my DEMAT account ASAP.

plz tell me the process for this.
Reply
Axis Bank Customer Care's response, Apr 25, 2017
Verified Support
Hi Ankit,

For your concern pertaining to the demat account, please write to us at [email protected] from your registered email ID for us to assist you. Sorry for the trouble.

Regards,
Axis Bank
I was facing a problem of my which was not refunded till now but in IRCTC website it shows money was refunded status, just 2 days ago my account was debited 200/- for bounce charge what it means please solve my issue as early as possible.
Why are these charges are held in my account.
Reply
Axis Bank Customer Care's response, Apr 25, 2017
Verified Support
Hi Balakrishna,

We're sorry you had this experience and we want to make this right. Please share your concerns with us at http://bit.ly/2odp3nV for us to assist you.

Regards,
Axis Bank
My loan acc. no. is - PHR[protected]... i am trying to contact your customer call but each and every time you are saying that your represenative are responding and then calls are disconnectiing.I want to see my online loan statement on said lon account no. i am veri disappointed from your services.
Request you to pl. resolve it.
Reply
Axis Bank Customer Care's response, Apr 25, 2017
Verified Support
Hi Manoj,

Sorry for the trouble. To know the steps to get a statement of the loan account, visit http://bit.ly/2p6uodK.

Regards,
Axis Bank

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