[Resolved] Axis Bank — tip/scg.visa.--unknown charges !!

Satamita Mukherjee

from Hyderabad, Telangana

Address:

500007

Hi,

Today I received a message from Axis Bank that some amt is deducted from my a/c without my knowledge...!!

Transaction Date28 Nov '18Transaction DescriptionTIP/SCG.VISA.POS.DT 241118/

I asked the customer care & they said that if I use my debit card in hotel or some shopping it will be charged...this one is for purchasing tickets at railway reservation counter !!!

How will I know where I will be charged if I am not informed !! They should alert us via SMS ... they do charge for SMS service. Very disappointed with Axis Bank !!! I will be afraid to use my debit card now, not knowing when some extra amt may get deducted as TIP/SCG ?!

I need a proper response for this and i need my money back as of now which is debited.

Thanks,
Satamita Mukherjee.
28/11/2018

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Jan 2, 2019

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2018

Axis Bank Customer Care's response Hi, sorry for the inconvenience. Please provide us with your registered contact details through the inbox. We will get back at the earliest. Regards, Team Axis Bank.