[Resolved] Axis Bank — toll free numbers are chargeable

[Resolved] Axis Bank — toll free numbers are chargeable

S sivaram_5005 from Jaipur, Rajasthan

Axis bank charges the customers with an amount of Rs.1.50/minute even for Toll Free Customer Care Numbers. Their IVR options take too much of time to get connected with customer care executive. I was charged with an amount of Rs.20+ for talking to customer care executive for about 12 minutes. Queries related to banking will take at least a few minutes to be clarified. Was this information helpful? No (0) Yes (0)
Dec 18, 2018 Complaint marked as Resolved Axis Bank customer support has been notified about the posted complaint. Verified Support Nov 09, 2018 Axis Bank Customer Care's response Hi, we wish to inform you that our phone banking numbers are chargeable and same will be charged by your mobile service provider. We request you to please visit www.axisbank.com/support which will answer most of your concern. Regards, Team Axis bank.
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